Refund and Returns Policy

At Bytesora, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, or circumstances may require you to return or exchange an item. This Refund and Returns Policy outlines the conditions and procedures for returning items and requesting refunds to ensure a smooth and hassle-free experience.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Timeframe: You must request a return within 30 days of receiving your purchase.
  • Condition: The item must be unused, unworn, and in the same condition that you received it. It should also be in the original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Items marked as “final sale”
  • Intimate wear, such as undergarments, for hygiene reasons
  • Personalized or custom-made items, unless they are defective or damaged

3. Returns Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Email us at [email protected] or call 907-753-2142 to request a return. Include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.

  3. Ship Your Item: Pack the item securely in its original packaging, along with your return authorization, and ship it to the following address:

    Bytesora Returns
    4672 Timbercrest Road
    Elmendorf, Alaska
    United States

    Please note that you are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

4. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. If approved, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account.
  • Partial Refunds: In certain circumstances, we may issue partial refunds for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

If your return is not approved (e.g., the item does not meet our return criteria), we will notify you and return the item to you.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the same steps as outlined in the Returns Process. Exchanges are subject to product availability. Once we receive and inspect your returned item, we will ship the new item to you at no additional cost for standard shipping.

6. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at [email protected] or 907-753-2142. We will work with you to resolve the issue by offering a replacement, refund, or store credit, depending on your preference.

7. Late or Missing Refunds

If you have not received your refund after the designated processing time, please:

  • Check Your Bank Account: Ensure that the refund has not been posted to your account.
  • Contact Your Bank: It may take some time before your refund is officially posted by your bank.
  • Contact Us: If you’ve completed these steps and still have not received your refund, please email us at [email protected], and we will assist you in tracking the issue.

8. Sale Items

Only regular-priced items are eligible for a refund. Sale items and items marked as “final sale” cannot be returned or refunded.

9. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the return is due to a defective or damaged item. In cases of exchanges for defective or damaged products, we will cover the shipping costs for sending you a replacement.

10. International Returns

If you are shipping an item from outside the United States, please note that you will be responsible for paying any international shipping fees, customs duties, and taxes associated with the return. We recommend using a trackable shipping service for international returns.

11. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: 907-753-2142
  • Address: 4672 Timbercrest Road, Elmendorf, Alaska, United States

We are committed to making the return and refund process as easy and transparent as possible, ensuring you feel confident shopping with Bytesora.